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How do I figure out what size I need?
How long does it take for my order to be shipped?
How will I know my order has been shipped?
How do I place an order by money order?
I received my package, but I have a problem with it, what should I do?
What is sterling silver?
What is rhodium plating?
What is a Cubic Zirconia (CZ) Stone?
How do I care for my sterling silver jewelry?
Does your plating tarnish?
How do I get a copy of your ring and necklace sizing info?
How is the jewelry packed?


How do I figure out what size I need?
If you are not sure of your ring size, e-mail me at evalabella@hotmail.com. I will send you an email file attachment, in either PDF or DOC format, that you can print off. The File will contain 4 methods (detailed instructions and guides), for measuring your ring size and a Necklace Sizing Guide. FOR FREE

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How long does it take for my order to be shipped?
All orders are immediately processed and usually shipped the next business day; however, all orders are to be shipped within 5 business days (to allow for holidays and any delays of our shipments from our suppliers). Please see our shipping policy under the Terms page.

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How will I know my order has been shipped?
You will receive a confirmation email stating that your order has been received. When your payment is processed and confirmed your order will be shipped. You will recieve another confirmation email with tracking information.

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How do I place an order by money order?
Please, before mailing the Money Order, notify me by email evalabella@mail.com to inform me that you have chosen this option. Please go to the terms page, and under OUR PAYMENT POLICY: money orders, we go into detail on how to place an order.

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I received my package, but I have a problem with it, what should I do?
E-MAIL ME IMMEDIATELY!!!!!!! evalabella@mail.com Your satisfaction is extremely important to us. If you don't tell us we can't help you. Please refer to the terms page under heading OUR RETURN POLICY. Give us a chance to take care of your order before leaving bad feedback. We always respond to our emails, and we have no filters that will block you.

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What is sterling silver?
Sterling silver jewelry is composed of 92.5% (925 parts per thousand) silver and 7.5% copper alloy. The copper increases the silvers hardness. Produced in mines (mainly Peru and Mexico) sterling silver has become a popular affordable alternative to white gold or platinum. It can be polished into a higher sheen than any other white metals.

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What is rhodium plating?
Rhodium, which is a member of the platinum family, is a metal that is durable and hard. It has a whitish and silver appearance. When plated on other metals it produces a bright, shiny and long lasting silver-colored finish. This coating helps protect the silver from tarnishing, scratching, and corrosion.

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What is a Cubic Zirconia (CZ) Stone?
Cubic Zirconia is the finest substitute for diamonds. It can come in various colors and with the proper cleaning, it will retain its beauty for years. It is a synthetic gemstone that is chemically comprised of from a cubic form of zirconium oxide and yttrium oxide. Cubic Zirconias are cut in the same way diamond are cut. Depending on the styles, our CZs are both machine-cut and hand-cut. CZs are so solid that it outweighs a diamond of the same millimeter diameter by 1.7 times more.

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How do I care for my sterling silver jewelry?
To prevent jewelry from damage, store your sterling silver jewelry in a cool, dry place individually in pouches or plastic bags to keep them from environmental harm. Do not rub jewelry with coarse fabric, it may scratch the jewelry surface. Do not expose to direct sunlight for long periods of time, it may fade the color of the stone. Try to avoid direct contact with perfumes and lotions because it may leave residue on the jewelry. To clean, wipe your jewelry with a damp cloth of warm water-detergent solution, then rinse well with clean water and air dry. Last, polish with a lint-free soft cloth. If your jewelry becomes tarnished, use a polish solution or a polishing cloth to the clean the piece.

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Does your plating tarnish?
We normally use high quality Rhodium plating and rhodium is considered a precious metal 3 times more expensive than gold. This coating helps protect the silver from tarnishing, scratching, and corrosion; however, the lifespan of your plating depends on the care and environment. Moisture, temperature, lotions, sweat, and perfumes can all effect the lifespan of the plating.

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How do I get a copy of your ring and necklace sizing info?
Do you Know your Ring Size? If you are not sure of your ring size, e-mail me at evalabella@hotmail.com. I will send you an email file attachment, in either PDF or DOC format, that you can print off. The File will contain 4 methods (detailed instructions and guides), for measuring your ring size and a Necklace Sizing Guide. FOR FREE

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How is the jewelry packed?
All items are carefully packaged in a nice jewelry pouch or box. Special gift boxes are available purchase at extra cost, but they will be individual seperated in the package. E-mail me if you are interested, and I will send you a prices and images.

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Last Updated: 8 Apr 2007 22:46:54 PDT home  |  about  |  terms  |  contact
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